Terms & Conditions

Secure Shopping 

Our online ordering service is hosted on a secure server, so you can be confident that when you send your details they will be held in a safe environment. Once your order is complete, your bank details are no longer on our website.

 

Privacy Policy

We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Please note that our website uses cookies to help with our web analysis.

 

Delivery Promise

All orders are normally dispatched to the delivery address that you supply within 4 working days of receipt (usually the same day). If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised dIspatch date and given the opportunity to cancel your order. Your credit card or PayPal account will be debited prior to dIspatch of your order.

DUE TO THE CURRENT HEALTH SITUATION, ORDERS MAY TAKE LONGER TO BE DISPATCHED

 

Pricing

The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.


Postage Costs

To promote our own 'My Natural Skincare' brand, all our products at £9.95 or more come with FREE UK Delivery. Please use the PROMO Code: FREEDELUK on the checkout page to claim your FREE Delivery. The delivery charge (£3.95) will then be discounted from your total.

Postage prices will include a minimal handling charge and will be calculated at checkout dependent on the weight.

UK postage is sent out using Royal Mail Standard Second Class.

All international mail will be sent out International Standard/ International tracked or signed.

 

Returns

We accept the return of all items only if they are unused and returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge). You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Undelivered Packages

If a package has been dispatched by us, but the buyer wasn't available for delivery of the package and didn't follow up any requests for re-delivery from the postal service, or collected in person, therefore the package being returned to us, then the cost of postage for the package to be dispatched by us again will be paid by the buyer.

Alternatively, if the buyer would prefer a refund for the goods purchased, the cost of the initial postage will be deducted from the refund payment. If the products purchased came with free delivery, the cost of the initial delivery charges which were discounted would also be deducted from the refund payment.

 

Cancellation

All cancellations must be in writing and e-mailed to: yvonne@mynaturalskincare.co.uk

 

Contacting Us

If you need to contact us, please email: yvonne@mynaturalskincare.co.uk 

Animal Testing Policy

We do not test any of our products on animals and never have done. 

We operate a fixed cut-off date for animal testing on products and ingredients. This means that we do not purchase any ingredients that have been tested on animals.

Our cut-off date is 11/03/2013.

 

My Natural Skincare Cannot be held responsible for any errors or omissions contained within the website.

My Natural Skincare Cannot be held responsible for jewellery tarnishing due to the sulphur content in our products.

 

Copyright

This website including all content is copyright protected. Any infringement of these rights will be vigorously pursued.

Disclaimer

The information contained in this website is for general information purposes only. Information on this site is provided for informational purposes and is not meant to be a substitute for the professional medical care, advice, diagnosis or treatment of a doctor. The web site does not have answers to all problems. If you have, or suspect that you have, a medical problem, promptly contact your health care provider. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of www.mynaturalskincare.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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*Please note that we are not claiming cures for any of the above skin conditions, merely that they are suitable for use by people who may be prone to those conditions. Our products are best used for managed skin care. If a problem persists you must see a medical practitioner.

All of our products are perfect for family use and all skin types, but are especially suitable

for people who may be prone to Psoriasis, Eczema, Acne, Rosacea and other skin conditions.

© 2020 by My Natural Skincare